Smarter customer service solution benefits
Use MIMTIS to:
Improve service performance
Remotely monitor products and deliver services internationally
MIMTIS allows your customer support or after sales staff to monitor your products that are installed at various customer sites around the world. MIMTIS leverages your products on-board sensing and control devices, along with networking and web technology to universally provide vital product parameters and consumable levels through a web browser. Smarter service solutions allow manufacturers to remotely identify developing faults, depleting consumable levels and trigger corrective action. Timely action taken on these alarm triggers can reduce warranty replacement cost and help retain customers.
Efficient scheduling of field service staff
MIMTIS saves time and money by eliminating the need for service personnel to visit each customer site for inspection, data collection or make adjustments. Prioritization of customer and of service calls can be decided based on the severity of problems or risk rules. Using MIMTIS service providers can forecast service requirements based on historical performance data, receive alerts regarding critical conditions, and prescribe a remedy solution remotely from anywhere in the world. The solution can also be used by independent service organization that provides post-sales engineering and maintenance support or lease out equipments.
Improve product performance
MIMTIS allows users to collect data about products' usage for design improvement insights. Historical records of product vital parameters are maintained. Product design engineers can export this data to an Excel or CSV file and use it to improve product performance or carry out a root cause analysis during unexpected product failures.
Augment value delivery to customer
MIMTIS allows product manufacturer and service providers to monitor customer usage and behavior tracking. The data can be used to deliver targeted solutions based on customer need and product usage. With MIMTIS smarter services solutions implemented, manufacturers and service organizations are improving product performance and delivering augmented services – leading to improved customer satisfaction and retention. Early adopters of MIMTIS can create service differential that provides competitive advantage.
Explore new revenue opportunities
MIMTIS allows you to explore new revenue opportunities through smarter e-sales, automatic replenishment of spares and consumables and service charge for enhanced customer experience. Product data acquired by MIMITS enables targeted marketing on usage of products and consumables.
Integrate with your CRM, e-sales and customer portals
Leverage third party applications
MIMTIS can be, easily and securely, integrated with your existing enterprise applications and portals to exchange product information. MIMTIS philosophy of open standards enable you to easily customize it to meet the needs of your organization, including integration with portals, reporting applications, CRM systems, ERP, and other corporate systems. This allows for information regarding assets to be shared with enterprise applications enabling information to be used for measuring, forecasting, billing, analyzing, targeted marketing and planning.
Technology agnostic API to customize and extend functionality
A programmable interface into the MIMTIS infrastructure provides flexible, two-way communication to harness the rich monitoring and control functionalities of MIMTIS with other applications. API allows you to create your own toolbox, develop enhanced interfaces tailored to your needs, and design your own custom application. MIMTIS system is highly customizable and extensible, with support for custom branding, directory services integration, system extensibility, and bidirectional data integration.
Built on open standards
Once proprietary system has been installed, the customer can be held hostage and be forced to pay an inflated price. MIMTIS is built on open standards and is hardware agnostic, this allows interoperability and integration with any hardware or application with open protocol. MIMTIS open standards ensure prolonged use; open system design protects against system obsolescence and can be easily scaled to meet growing demands on your operations. MIMTIS has the flexibility to operate with open standards supported by hundreds of hardware and software vendors. MIMTIS interoperability leads to less total installed cost per point versus other systems
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